Customer Support


Thank you for using Impartus! We will respond to your initial request with a confirmation and ticket number within one hour. Depending on the question or issue you’re facing, we will endeavor to resolve it within 24 hours. Please keep in mind that we operate during the business hours noted below. If you contact us outside of those hours we will get back to you the next business day.

Are you a Student or Faculty Member?

Questions/issues about access to Impartus hosted videos or specific content:
Please contact your institution’s administration or IT department.

Questions/issues or feature ideas on using Impartus:

Please submit them using the “Submit a Question or Issue” form on this page.

Are you an Impartus Administrator?

Questions/issues about access to Impartus hosted videos or specific content:
Please contact your institution’s administration or IT department.

Questions/issues or feature ideas on using Impartus:

Please submit them using the “Submit a Question or Issue” form on this page, or send an email to support@impartus.com

Business Hours

Monday – Friday 9:00AM – 8:00PM IST
We are closed on weekends and holidays.